Turn the Accounts You Already Have Into Your Next Growth Line.
We'll help you spot lighting opportunities and back every quote — turning routine accounts into real revenue.
No finished specification required. Send what you have.
NETPLUS PROGRAM ADVANTAGEDedicated lighting support and exclusive discounted pricing
Send the Customer Need While It Is in Front of You.
You do not need a fixture number, calculation, or finished specification. A photo, label, part number, schedule, or short description is enough to begin review.
Service Lamp responds within two business days. For an urgent customer need, call Frank at (502) 777-6636.
From What You Have to a Recommended Next Step
Service Lamp adds lighting application support behind your team. Your company remains the customer-facing distributor.
Send what you have.
A photo, label, part number, fixture schedule, product list, or short description is enough to begin.
We review the application.
Service Lamp reviews what you sent, then calls or emails if we need another photo, measurement, deadline, or application detail.
You choose how we engage.
You lead the customer. If a deeper conversation would help, we can join by phone or video—with or without you—only when you give permission.
We support follow-through.
Product warranties come from the manufacturer. Service Lamp coordinates covered returns and manufacturer communication for products we supply.
You Lead
Customer communication
The quote and invoice
The final customer price and margin
Permission for any end-user contact
We Support
Product identification and cross-reference
Questions and application follow-up
Optional customer phone or video meeting
Manufacturer warranty and return coordination
Your relationship stays distributor-led. Service Lamp will contact your customer only with your permission.
Have a live customer need?
Help Your Customer Choose With More Confidence.
Give your customer a clearer recommendation, accountable support, and a known path after the sale—all while keeping the relationship and final pricing in your hands.
Application before assumption
We help identify products, evaluate replacement options, and flag application or code questions for appropriate review.
Documentation that supports the decision
Recommendations can include applicable product information, assumptions, and the details that still require installer or manufacturer verification.
Compare more than online pricing
An online listing may cost less but still be wrong for the application. We help compare product fit, specifications, manufacturer warranty, and support after the sale.
We coordinate warranty and returns
The manufacturer provides the product warranty. For products we supply, Service Lamp coordinates covered returns and communication with the manufacturer.
What Your Team Needs to Know Before Sending an Opportunity
Still unsure? Call or email Frank. A short customer problem is enough to start a useful conversation.
EMAIL FRANK DIRECTLYfrank@servicelamp.comPricing, customer contact, response time, training, warranty, and project support.
Do we need lighting expertise to work with Service Lamp?
No. Send what you have. We help identify products, evaluate options, and explain what information or verification is still needed.
Who owns the customer relationship?
Your company leads the customer relationship, quote, and invoice. Service Lamp will contact or meet with your customer only with your permission, and you decide whether to participate.
How fast will we hear back?
Service Lamp will respond within two business days. For an urgent customer need, call Frank Austin directly at (502) 777-6636.
What does training cost?
Lighting sales training for NetPlus distributors is always free. Sessions can be one-on-one or built for your team.
Does Service Lamp determine our margin or customer pricing?
We can suggest a selling range based on our market knowledge, but your company always makes the final decision on margin and customer price.
What if an online store shows a lower price?
The online price may be lower, but the item may not be the right product for the application and support after the sale can be unclear. We help compare product fit, specifications, manufacturer warranty, and return support—not just the purchase price.
Who handles warranty and returns?
The product manufacturer provides the warranty. For products we supply, Service Lamp coordinates covered returns and communication with the manufacturer. Product-specific warranty and return terms will be confirmed with the recommendation or quote.
Can you help with discontinued products or larger projects?
Yes. We can help evaluate replacement options for obsolete products and review retrofit or project requirements. Final recommendations remain subject to the application, fixture, manufacturer instructions, and installer verification.
Do NetPlus distributors receive special pricing?
Yes. NetPlus distributors receive exclusive discounted pricing through the program. Your company then sets its own final customer price and margin.
In 30 Minutes, Learn Where Lighting Opportunities Hide.
Frank gives your team a practical lighting-sales foundation: what to recognize, what to ask, and how to move the opportunity forward. No lighting background is required.
Take Today’s Order. Then Look for the Next Opportunity.
The immediate replacement comes first. What you learn can then reveal a maintenance, retrofit, or fixture-replacement conversation that better fits the customer’s longer-term need.
Re-Lamp / Re-Ballast
Address the immediate need with the appropriate lamp, ballast, or driver.
Retrofit / Upgrade
Evaluate whether the existing housing can support a documented LED or controls upgrade.
Replace
Consider a new LED fixture when equipment is obsolete or the application has changed.
Build the Skill at Your Own Pace.
Use these tools before a customer visit, during a team meeting, or after an opportunity surfaces.
Lighting Sales Opportunity Guide
How to recognize lighting opportunities in accounts you already serve.
The Three R's of Industrial Lighting
A practical framework for re-lamp, retrofit, and fixture replacement conversations.
Lighting Quick Reference
A field-ready reminder of what to notice and what to send.
Customer Decision Guide
Download a customer-ready guide to compare lighting options, or request a version with your company’s branding.
Make the guide yours.
We’ll add your logo and salesperson contact information to the Customer Decision Guide. Use the finished document to walk through your lighting capabilities with a customer and leave behind a reminder.
Stay visible between sales calls.
With your approval, we can prepare co-branded emails about lighting updates, news, or new products and link to Service Lamp’s industrial-lighting page. Any customer reply or direct inquiry will be referred to and shared with your distributor team.
